“Change management is just as important as technology”

Corporate mobility is undergoing a fundamental transformation. Electrification, flexible mobility models and data-driven decision-making are reshaping how companies manage fleets and support employee mobility. At the same time, organisations must balance sustainability targets with cost efficiency and user acceptance across global operations. Steffen Krautwasser, Head of Global Fleet & Travel Solutions at SAP, is responsible for managing a fleet of around 27,000 vehicles while driving the transition towards a holistic mobility ecosystem.

At the Corporate Mobility Conference (CMxC) in Munich, he will present “SAP Global Fleet & Travel Solutions: Electrification, Flexible Mobility, and the Path to CO₂ Reduction”, outlining how SAP combines sustainability, employee needs and technological innovation. In this interview, he explains the key levers, challenges and expectations shaping corporate mobility today.

ADT: SAP is driving the shift from a traditional company car fleet towards a holistic end-to-end mobility concept. In your view, what are currently the most effective levers for making corporate mobility more sustainable, flexible and employee-centric?

Krautwasser: Listening to all stakeholders remains the most important way to better understand both the company’s mobility needs and those of its employees. Employees want real alternatives so they can choose the options that best fit their individual needs. In addition, clearly defined goals with transparent milestones are essential to show what needs to be achieved.

With the transition to an emission-free fleet and the introduction of flexible mobility budgets, SAP is breaking new ground. What lessons have you learned so far, and where do the biggest practical challenges lie?

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One key learning is that change management is just as important as technology. Employees have very different mobility needs, depending on their role, location and personal situation. Flexible mobility budgets work best when they are easy to understand, simple to use and supported by clear communication. Infrastructure remains a challenge, including charging availability and ensuring a seamless user experience across countries with different regulatory and market conditions.

What are you hoping to gain from the Corporate Mobility Conference – both in terms of exchanging ideas with peers and gathering new impulses for the further development of mobility at SAP?

The Corporate Mobility Conference is a valuable opportunity to exchange practical experiences with peers who are facing similar challenges. I’m particularly interested in learning how other companies scale sustainable mobility concepts globally and how they measure success beyond pure cost factors. At the same time, I hope to gain fresh impulses that help us further refine our strategy and accelerate the transformation towards truly sustainable and employee-centric mobility at SAP.